Privacy statement effective April 2019
When these changes are made, we will do our best, without guarantee, that we will provide information to clients that our terms and privacy practices have changed.
The client information that we gather through the client application form is provided at free will upon agreeing to become a client of essentialtuition.co.uk. The client is free to cancel their membership, or amend any personal details at their own discretion. We track and follow these details as and when required for our business operation. We also track progress of our clients (which are often children) performance throughout membership, which includes:
tasks that are set for them to better their understanding
related tasks that are set for staff members to aid our service
progress test results
third party reports
In the event of membership termination, we shall keep information for 60 months thereafter before removing these details fully from our database. We will keep initial results, progress test results, and final exam results where applicable indefinitely for statistical and marketing purposes, which after 60 months post membership termination, will become detached from your personal data.
Anyone or entity whom we hold data on, has the following rights:
The right to be informed
the right of access
The right to rectification
The right to restrict processing
The right to erasure
The right to restrict processing
The right to data portability
The right to object
The right not to be subject to automated decision making including profiling
We reserve the right to keep files logged about our clients’ usage of our services and the information we receive through our services. The file logging process provides us with the ability to discover steps we should take in order to provide a better service, in terms of content and technology. We reserve the right to allow third party advertising based on the information we collect from our clients. These companies will be provided with relevant information on traffic, demographic analysis, and interests, but will not include personally identifying information.
Through the information clients provide when agreeing to become a member of essentialtuition.co.uk, we will obtain email addresses. This will be used for providing invoices and receipts, and contact regarding our services and any relevant information the client wishes to receive on request. We may, on occasions, send out news feeds, as well as promotional emails, which the client may decide to opt out of by sending us an email.
The site and its directors will not sell, give away, share or participate in any other personally identifying information sharing of its clients’ details for profit to third party companies. In some circumstances, authorities may require our co-operation with this information, which we will assist only under the duty bound limitations of the law. Tutors contact information that they submit upon contractual membership shall be shared with potential clients, but addresses will remain private. Client information consisting of email address, student educational status, and previous lesson history within the site will be shared with potential tutors.
Any client of the site is required to provide contactable information such as telephone numbers and addresses. This information will never be shared, except under terms already stated, and is only for internal use by our team. For third party requests, we will only provide information that is personally identifying under special written approval by the client.
Due to certain, justified press coverage of internet credit fraud and personal detail “hacking”, we realise that credit information and banking details are a big security concern for many clients. We have opted to use Worldpay group, which we have integrated into the site. We therefore hold no credit or payment information, and anything that is remotely connected to payments shall be encrypted and held on secure web pages.
Any personally identifying information that a person submits to the company will be held in databases located in the UK, accessible by password protected systems, or in a location only accessible through locked doors.
We use measures that we see fit to protect personal information from outside parties not primarily connected with the business or the clients’ interests. The clients are responsible for protecting their own account from unwanted access by choosing a unique password and changing this on a regular basis, logging off after each session, and refraining from telling anyone their account password. Clients with physical tuition plans, reports, letters, and other such items, shall ensure that their information printed or otherwise on these items is kept secure. Each client will have an emergency contact telephone printed on their tuition plans. Should an emergency arise, this information will be available for responders to use as appropriate.